5.7 Resetting a device's PIN

From the View Device screen, you can launch the Reset Card PIN workflow in MyID Desktop to reset the PIN of a device.

For more information about using MyID Desktop workflows from within the MyID Operator Client, see section 3.3.2, Launching MyID Desktop or Self-Service App workflows.

If the device is not present, you can use the Unlock Credential workflow in conjunction with the MyID Card Utility (if supported by the card). See section 5.11, Unlocking a device.

If you know the current PIN, and want to change it, you can use the Change PIN workflow instead; see section 5.8, Changing a device PIN.

To reset a device's PIN:

  1. Search for a device, and view its details.

    See section 5.1, Searching for a device.

    Alternatively, insert the device into a reader.

    See section 5.2, Reading a device.

    You can also view a device from any form that contains a link to the device.

    For example:

    • Click the item in the list on the DEVICES tab of the View Person form.
    • Click the link icon on the Device Serial Number field of the View Request form.

  2. Click the Reset PIN option in the button bar at the bottom of the screen.

    You may have to click the ... option to see any additional available actions.

    The Reset Card PIN workflow appears in a MyID Desktop window with the device already selected.

    For information on using the Reset Card PIN workflow, see the Resetting a card's PIN section in the Operator's Guide.